Re: firmware update

[Dave Torrey <tj@xxxxxxx>]

And while I too appreciate your frustration, it's worth noting the
signature lines on the messages you received before forwarding the whole
string to a list.  They may be boiler-plate in tone, but applicable
nonetheless.  Not playing nicely isn't a solution to not playing nicely.

Dave

On Thu, 2007-09-13 at 08:52 -0400, Patrick Ranspach wrote:
> I have a LITE-ON DVDRW SHW-1635S and it works perfectly under
> slackware-current. Although I obviously support the ideals of free
> software- you can't realistically expect everything to work under Linux,
> or that companies will freely lend out the source code for their
> hardware/software. This is yet another reason to check Linux compatibility
> of hardware before purchasing hardware- and just because the company won't
> release the source code for one of their drives does NOT mean that they
> should be boycotted entirely.
> 
> LOL.... maybe ROFL.
> 
> > Sean,
> >
> > It is with great regret then, that I need to inform you and everyone else
> > that uses Linux at Michigan Technological University to not ever purchase
> > another Liteon drive.  Since your company provides such lack-luster
> > support of all users of your product, I cannot in good faith recommend the
> > purchase of another Liteon drive.
> >
> > Best Regards,
> > Dan Sauer
> >
> >
> >>
> >> Dan,
> >> After talking with our engineers I have found out that we cannot sound
> >> out
> >> the source code for our
> >> firmware. I am sorry that I cannot provide you with any linux firmware
> >> or
> >> the source code for your
> >> drive.
> >>
> >>
> >>
> >> If you reply please include all previous emails.
> >>
> >> Best Regards,
> >> Sean Early
> >>
> >>
> >> Philips & Lite-On Digital Solutions USA Inc.,
> >>
> >>
> >> http://www.liteonamericas.com
> >>
> >>
> >>
> >> *******************************************************************
> >> The information contained in this message is confidential and may be
> >> legally privileged. The message
> >> is intended solely for the addressee(s). If you are not the intended
> >> recipient, you are hereby
> >> notified that any use, dissemination, or reproduction is strictly
> >> prohibited and may be unlawful.
> >> Please immediately contact the sender by return e-mail and destroy all
> >> copies of the original
> >> message.
> >>
> >>
> >>
> >>                       Dan Sauer
> >>                       <dmsauer@xxxxxxx>        To:
> >> Sean.Early@xxxxxxxxxxxx
> >>                                                cc:
> >>                       09/10/2007 03:17         Subject:  Re: firmware
> >> update
> >>                       PM
> >>
> >>
> >>
> >>
> >>
> >> Sean,
> >>
> >> The drive is a SOHW-1633S.
> >>
> >> Thanks,
> >> Dan
> >>
> >>
> >> Sean.Early@xxxxxxxxxxxx wrote:
> >>> Dan,
> >>> I just realized why my engineers have not gotten back to me, I forgot
> >>> to
> >>> get the model of the
> >> drive
> >>> that you need the firmware for. Once I receive this information I will
> >>> re send the e-mail to see
> >> if
> >>> I can get you the source code.
> >>>
> >>>
> >>>
> >>> If you reply please include all previous emails.
> >>>
> >>> Best Regards,
> >>> Sean Early
> >>>
> >>>
> >>> Philips & Lite-On Digital Solutions USA Inc.,
> >>>
> >>>
> >>> http://www.liteonamericas.com
> >>>
> >>>
> >>>
> >>> *******************************************************************
> >>> The information contained in this message is confidential and may be
> >>> legally privileged. The
> >> message
> >>> is intended solely for the addressee(s). If you are not the intended
> >>> recipient, you are hereby
> >>> notified that any use, dissemination, or reproduction is strictly
> >>> prohibited and may be unlawful.
> >>> Please immediately contact the sender by return e-mail and destroy all
> >>> copies of the original
> >>> message.
> >>>
> >>>
> >>>
> >>
> >>>                       Dan Sauer
> >>
> >>>                       <dmsauer@xxxxxxx>        To:
> >>> sean.early@xxxxxxxxxxx
> >>
> >>>                                                cc:
> >>
> >>>                       09/09/2007 09:43         Subject:  firmware
> >>> update
> >>
> >>>                       AM
> >>
> >>>
> >>
> >>>
> >>>
> >>>
> >>>
> >>> Sean,
> >>>
> >>> What is the status on my firmware update for operation under linux?
> >>>
> >>> Thanks,
> >>> Dan
> >>>
> >>>
> >>>
> >>>
> >>>
> >>
> >>
> >>
> >>
> >
> >
> 
> 
-- 
Dave Torrey <tj@xxxxxxx>
Michigan Technological University